As a former Continental Airlines employee who worked during Gordon Bethune's tenure, the recent events at United Airlines have been disturbing. Sadly, flyers have been bemoaning United's service long before this forced removal of a passenger. As with Wells Fargo, I'm inclined to believe that events like this are not... read more →
May
17
Jan
19
It’s that time of year when many New Year’s resolutions have come and gone. They’re legitimate and well-intentioned, but they too quickly fall by the wayside. I like the idea, though. Emotionally mature, highly-differentiated people set goals; they make plans. But for many of us, the challenge is in the... read more →
Sep
16
This past week the news hit that Wells Fargo had terminated over 5,300 employees over a two-year period. These people, collectively, had opened over 2 million phony accounts that the company was collecting fees on. Customers have been scammed millions and the bank is being hit with a $185 million... read more →
May
31
Emotional reactivity (which comes in various forms) can render people “difficult to work with.” I previously noted that there are 6 common reactive patterns for individuals working in groups: Fusion, Conflict, Distance/Cut-Off, Over-Functioning, Under-Functioning, and Triangling. Let’s address these last three automatic reactive patterns. Over-Functioning: For some people, when they’re... read more →
Mar
30
Emotional reactivity (which comes in various forms) can render people “difficult to work with.” I previously noted that there are 6 common reactive patterns for individuals working in groups: Fusion, Conflict, Distance/Cut-Off, Over-Functioning, Under-Functioning, and Triangling. I previously highlighted the first two and it’s past due to identify the others!... read more →
Mar
30
Emotional reactivity (which comes in various forms) can render people “difficult to work with.” I previously noted that there are 6 common reactive patterns for individuals working in groups: Fusion, Conflict, Distance/Cut-Off, Over-Functioning, Under-Functioning, and Triangling. I previously highlighted the first two and it’s past due to identify the others! (more…)
Jan
12
It’s the new year and a perfect time to showcase your leadership. Too many leaders fly under the radar. Often the boss, peers, and employees really don’t know what you’re doing or what you stand for. In reference to your role, do people know your: (more…)
Oct
29
Emotional reactivity (which comes in various forms) can render people “difficult to work with.” Last month I noted that there are 6 common reactive patterns for individuals working in groups: Fusion, Conflict, Distance/Cut-Off, Over-Functioning, Under-Functioning, and Triangling. These patterns are far more prevalent than we realize and they can significantly... read more →
Oct
29
Emotional reactivity (which comes in various forms) can render people “difficult to work with.” Last month I noted that there are 6 common reactive patterns for individuals working in groups: Fusion, Conflict, Distance/Cut-Off, Over-Functioning, Under-Functioning, and Triangling. These patterns are far more prevalent than we realize and they can significantly... read more →
Sep
14
Does work ever get emotional? You bet! Many of us would like to think that we are always at our rational best when we’re on the job. But emotional reactivity (which takes various forms) is far more prevalent than we realize and it can significantly hinder communication, collaboration, and ultimately,... read more →